Multi-Family Office Services: From Core Finance to Succession Planning

01 Oct 2025

Why Families Look at Multi-Family Office Services

As family wealth grows, the needs of wealthy families often extend beyond the scope of private banks or individual wealth managers. Multi-family offices provide a comprehensive suite of services that bring structure, governance, and long-term oversight under one roof.

Why families turn to multi-family offices:

Broader scope: Services go beyond investment management to include tax and estate planning, family governance, and succession planning.
Cost efficiency: Serving multiple families allows costs to be shared while still offering access to specialized services and dedicated expertise.
Continuity across generations: A multi-family office typically supports multiple generations, helping younger family members engage in decision-making while preserving long-term objectives.
Holistic oversight: MFOs manage the family’s financial affairs as a whole. They align investment opportunities, reporting, and risk management with the family’s values.
Customization: Families benefit from customized solutions that blend lifestyle management, concierge services, and tax services alongside traditional asset management.

For high-net-worth families that have outgrown private banks or wealth managers, a multi-family office provides not just investment advisory services, but a framework for protecting and growing family wealth across generations.

Core Finance and Reporting Services

Finance and reporting form the foundation of multi-family office services.

Families turn to these offices when they need more than fragmented statements or product-driven advice from private banks. Multi-family offices consolidate oversight, ensuring that investment strategy, reporting, and governance work together under one structure.

Investment Management and Advisory

Multi-family offices provide investment management, investment advice, and access to private equity, hedge funds, and bespoke investment strategies. Their role is not only to source investment opportunities but to balance them against each family’s values and risk tolerance.

Asset Management and Strategy Oversight

A coordinated team of CPAs, wealth managers, and investment advisors oversees asset management. They align asset allocation and risk management with the family’s long-term investment strategy. This collaboration helps wealthy families maintain discipline across markets while adapting to changing opportunities.

Financial Reporting and Consolidation

Multi-family offices prepare consolidated financial statements and performance reporting that reflect the family’s financial assets as a whole. This reporting gives family members a clear view of wealth across accounts, jurisdictions, and asset classes. It supports informed decision-making and provides accuracy that single reports from private banks cannot match.

Planning and Preservation Services

Preserving family wealth requires more than investment returns. Multi-family office services combine tax, estate, and succession expertise with governance structures that protect families across generations.

Tax Planning and Tax Services

Advisors in multi-family offices provide tax planning that aligns with complex tax laws across jurisdictions. They design tax-efficient structures, implement strategies to minimize tax liabilities, and coordinate with money managers and financial advisors to ensure decisions remain compliant. A dedicated team delivers financial planning that integrates investments with reporting, offering services provided in ways that private banks rarely match.

Estate Planning and Succession

Succession planning ensures that one family, or several families sharing a multi-family office, can transfer wealth without disruption. Estate strategies support continuity, reduce friction among family members, and balance personal needs with long-term investment philosophy. This work is central to wealth preservation and is a significant reason high-net-worth individuals turn to multi-family offices instead of wealth managers alone.

Legacy Planning and Philanthropic Goals

Successful families often want to align financial structures with values. Multi-family offices help client families shape their legacy planning, encompassing charitable giving, family governance, and educational opportunities for younger family members. These specific services preserve global wealth while ensuring future generations can carry forward both assets and values.

Governance and Oversight

Strong governance is what separates multi-family office services from traditional wealth management. Instead of focusing only on investments, MFOs put in place structures that preserve harmony among family members and protect family wealth over decades.

Family Governance and Decision Making

Multi-family offices design governance frameworks that formalize how decisions are made, recorded, and reviewed. These structures reduce conflict among family members and create transparency. For other families considering whether to set up a single-family or multi-family office, clear governance is often the deciding factor.

Internal Controls and Risk Management

MFOs establish internal controls that mirror enterprise-grade practices. Risk management frameworks cover financial oversight, cybersecurity, and operational continuity. Unlike wealth management services that center on portfolio returns, MFOs focus on the integrity of reporting, ensuring that the family’s wealth is shielded from structural and compliance risks.

Councils and Younger Family Members

Many multi-family offices establish family councils that involve younger family members in stewardship from an early age. These councils prepare the next generation for decision-making, align them with the family’s values, and build continuity. For successful families seeking wealth preservation, this preparation is just as necessary as asset allocation.

Lifestyle and Concierge Services

Multi-family office services extend beyond balance sheets. For high-net-worth families, managing household expenses, travel, and lifestyle commitments requires the same accuracy and discipline as financial reporting.

Lifestyle Management and Bill Pay

MFOs provide household accounting and bill pay that cover the family’s financial affairs daily. This includes:

Tracking and reconciling recurring expenses
Managing payroll for staff and service providers
Coordinating property-related costs
Ensuring payments are recorded in consolidated reporting

Concierge and Specialized Services

Concierge services reflect the customized solutions that distinguish multi-family offices from private banks. Typical services provided include:

Private aviation scheduling and reporting of related costs
Real estate management, from acquisition oversight to maintenance
Travel coordination that links logistics with financial planning
Access to specialized services tailored to client families, such as art advisory or security arrangements

Service Area	How MFOs Approach It	Why It Matters for Families
Bill Pay	Household accounting, payroll, and property expenses	Integration into consolidated financial statements
Travel & Aviation	Private aviation, global travel logistics	Visibility into costs and compliance
Real Estate	Acquisition, oversight, ongoing management	Ensures alignment with asset management and reporting
Concierge Services	Bespoke arrangements for client families	Reflects customized solutions beyond wealth management

Unlike private banks, which offer lifestyle support as product add-ons, multi-family offices integrate these services into the broader framework of wealth management and financial planning. That integration is what preserves transparency and enables decision-making.

Trade-Offs: Multi-Family Office vs Alternatives

Families evaluating multi-family office services are usually weighing them against two familiar models: single-family offices on one end and wealth managers or private banks on the other. The trade-offs are as much about cost and scale as they are about governance and continuity.

Compared to Single-Family Offices

Single-family offices provide maximum control. They employ a dedicated team that focuses exclusively on one family’s financial affairs, estate strategies, and lifestyle management. The trade-off is cost: a single-family office requires substantial global wealth and the ability to support an asset-based fee structure for specialized staff. Multi-family offices achieve cost efficiency by spreading infrastructure across multiple families while still providing customized solutions and governance structures.

Compared to Wealth Managers and Private Banks

Wealth managers and private banks excel at delivering investment opportunities and portfolio advice. They operate on a product-driven model, often tied to an investment philosophy or asset-based fee that incentivizes transaction flow. What they rarely provide are governance frameworks, consolidated financial reporting, tax and estate planning, or concierge services. Multi-family offices fill this gap by combining investment advisory with family governance, succession planning, and lifestyle oversight.

The choice between these models depends on the family’s minimum net worth, complexity of assets, and appetite for control versus cost savings. As noted in our earlier article on Multi-Family Office Minimum Net Worth Explained, once wealth spans multiple entities and generations, governance and preservation become as critical as returns. That is where multi-family offices tend to prove their value.

When Multi-Family Office Services Make Sense

Multi-family office services become relevant when family wealth reaches a scale and complexity that cannot be managed effectively through wealth managers, private banks, or a single-family office built on limited resources. The decision often comes down to cost, governance, and scope.

Key triggers for considering an MFO:

Complex financial affairs: When family office structures must coordinate assets spread across multiple entities or geographies, including investment opportunities in private equity, real estate, and global markets.
Governance and succession planning: When family members begin to prioritize decision-making, succession planning, and family governance frameworks that prepare younger family members for future leadership.
Comprehensive suite of services: They want a comprehensive suite of services without the cost of a dedicated family office. MFOs deliver tax planning, asset management, concierge services, and bill pay in an integrated way.
Cost efficiency: When client families seek customized solutions and specialized services in a cost-efficient model, they avoid the asset-based fee structure of running their own dedicated team.
Continuity with values: When families want oversight that integrates financial planning and investment strategy with the family’s values, ensuring preservation of family wealth across generations.

Multi-family offices make sense when successful families realize that services offered by private banks or traditional wealth management no longer align with their needs. As noted in our blog “What is a Multi-Family Office?”, once governance and preservation become as important as investment returns, the MFO model often delivers the right balance between control and efficiency.

How to Choose the Right Multi-Family Office Partner

Families should ask about the fee structure, services offered, and alignment with the family’s values. The best firms deliver a comprehensive financial services suite with cost savings and personalized service. Use this step-by-step guide to choose a multi-family office partner that aligns governance, reporting, and operations with your family’s values.

Define Scope and Priorities

The starting point is clarity on what the family needs. A strong partner must be able to deliver a comprehensive suite: financial planning, asset management, investment strategy, tax planning, risk management, succession planning, and lifestyle services such as concierge and bill pay. Families should assess today’s requirements while also anticipating the needs of younger family members who will inherit responsibility for decision-making in the future.

Match the Model to Complexity

Choosing between a single-family and a multi-family office often comes down to scale. A single-family office requires a dedicated team and significant capital. Multi-family offices provide cost efficiency by pooling resources across client families while still offering customized solutions and personalized service. For high-net-worth individuals with entities spread across multiple geographies, the shared model strikes a balance between infrastructure and flexibility.

Test Investment Alignment

A credible office should demonstrate how it builds and manages an investment strategy. Families need to understand whether oversight is handled in-house by money managers or coordinated through external wealth managers and financial advisors. They should ask how private equity, hedge funds, and other investment opportunities are evaluated and integrated, and whether these align with the family’s values and long-term objectives.

Review Reporting and Transparency

Consolidated reporting is one of the clearest indicators of quality. Multi-family offices should be able to provide timely, accurate financial statements that cover the family’s financial affairs across custodians and jurisdictions. Reporting should allow family members to see performance across asset classes and support informed decision-making. Successful families often preview live reporting packs during the evaluation process to judge how the office manages complexity.

Confirm Governance and Succession Planning

The right partner must be equipped to design governance frameworks and succession plans. Families should confirm there are documented structures for conflict resolution, decision making, and long-term stewardship. Leading firms also prepare younger family members by involving them in family councils and training programs that build competence over time.

Inspect Risk Management and Controls

Governance is incomplete without strong internal controls. Families should walk through the firm’s approach to approvals, vendor due diligence, and incident response. These systems protect family wealth from operational lapses and ensure continuity across generations.

Evaluate Lifestyle and Operating Services

Lifestyle services, such as concierge support and bill pay, often reveal whether the office integrates day-to-day operations with effective financial oversight. Families should examine how these services are approved, executed, and reconciled into consolidated reporting. Clear accountability in this area indicates that the office can manage more than just investments.

Assess the Team and Fee Structure

Families should meet the professionals who will manage their affairs daily, not only senior partners. Coverage ratios, continuity planning, and access to specialized services matter as much as reputation. Fee structures must be transparent and fair, with clear explanations of how charges scale with assets and services provided. The objective is alignment. Fees should be tied to service delivery and outcomes, not transaction volume.

Choosing the right multi-family office partner is less about glossy service menus and more about alignment. Scope, governance, reporting, and fee clarity are the filters that reveal whether a firm can manage complexity with discipline. Families that push for transparency early are the ones that secure continuity and protect family wealth across generations.

The Value of Multi-Family Office Services

Multi-family office services exist to manage complexity. They integrate investment oversight, financial planning, governance, succession, and even daily operations into one framework. Families that outgrow private banks or wealth managers turn to this model because they want a comprehensive suite of services without the cost of a dedicated single-family office.

The choice is not simply about efficiency. It is about continuity. A well-chosen multi-family office partner aligns reporting, decision making, and lifestyle execution with the family’s values. That alignment is what preserves family wealth, strengthens governance, and prepares younger family members for leadership.

For successful families weighing their options, the trade-off is clear: private banks offer products, single-family offices offer control, but multi-family offices offer balance. They provide the infrastructure and discipline needed to protect assets, deliver transparency, and safeguard legacy across generations.

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Asset Vantage Software Licensing Agreement

This is a binding legal agreement between the natural person or legal person (“Licensee” or “you”) agreeing to these terms of service (“Agreement”) and Asset Vantage Inc. (“Company” “us,” or “we”). This Agreement along with any other terms and policies referenced herein, and are incorporated herein by reference form an integral part hereof, as amended from time to time and constitute a legally binding agreement as of the Effective Date (as defined below). This Agreement is between the Company and you, either individually, or on behalf of your employer or any other entity which you represent (“you” or “your”). In case you represent your employer or another entity, you hereby represent that (i) you have full legal authority to bind your employer or such entity (as applicable) to this Agreement; and (ii) after reading and understanding this Agreement, you agree to the terms of this Agreement on behalf of your employer or the respective entity (as applicable), and this Agreement shall bind your employer or such entity (as the case may be). Please note that you are deemed as an Authorized User (defined below) representative of your employer or an entity (as applicable) if you are using your employer or an entity’s email address in registering into the service.

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1. Definitions: For purposes of this Agreement, the following terms have the following meanings:

“Authorized Users” means the individual persons who are officers, employees or advisors to the Licensee (or who are Families or CPAs to Families) expressly authorized to use the Software by the Licensee pursuant to the license granted under this Agreement, provided that a User License may be reassigned from time to time by Licensee to a new Authorized User who is replacing a former Authorized User who is no longer permitted to use the Software.

“Confidential Information” Confidential Information shall include, but not be limited to:

- - any information provided by one Party to the other Party, or developed by one Party for the other Party within the framework of this Agreement, including credentials supplied by the Company to the Licensee to access the Software Platform;
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However, neither Party’s Confidential Information shall include any information that:

- - was known by the receiving Party at the time of disclosure to it by the disclosing Party, or that is independently developed or discovered by the receiving Party, after disclosure by the disclosing party, without the aid, application or use of any item of the disclosing Party’s Confidential Information, as evidenced by written records;
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“Documentation” means user manuals, technical manuals and any other materials made available by Company, in electronic or other form, that describe the operation, use or technical specifications of the Software.

“Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.

“Person” means an individual, corporation, partnership, joint venture, limited liability company, governmental authority, unincorporated organization, trust, association or other entity.

“Software” means platform procured by the Licensee as software as a service (SaaS) and all modifications thereto from the Company. This includes any technical documentation, instructions, etc., regarding the software. The software also includes a series of instructions, rules, routines, or statements that allow or cause the software to perform a specific operation or series of operations, the recorded information comprising viewing design details, algorithms, processes, flow charts, formulas, related material that would enable the computer program to be produced or created, graphical interface, images, design materials, and scheme design.

“Term” has the meaning set forth in Clause 11 of this Agreement.

“Third Party” means any Person other than Licensee or Company.

Scope and Grant of License.

Subject to Licensee’s compliance with all terms and conditions set forth in this Agreement and regular payment of the License Fee, the Company hereby grants to the Licensee a non-exclusive, non-transferable, non-sub-licensable and revocable limited license during the Term to use, solely by and through its Authorized Users, the Software along with the Documentation (“Software Platform”), solely as set forth in this Clause 3. This license grants Licensee the right, to use and access the Software Platform in accordance with this Agreement which more particularly set out in Appendix III (“Scope”) and the Documentation. By entering into this Agreement, the Licensee agrees to be legally bound by its terms and conditions.

The Licensee acknowledges and agrees that pursuant to the license, the Licensee shall not acquire any ownership interest in the Software Platform or any other rights thereto other than to use the Software Platform in accordance with the license granted, and subject to all terms, conditions, and restrictions, under this Agreement. Further, the Licensee acknowledges and agrees that the Company has only granted the Licensee the license to use the Software Platform as per the terms of this Agreement and the Software Platform is not being sold to the Licensee.

License Fee. Licensee agrees to pay for the Software Platform a [monthly/annual] fee as set out in the Appendix I (“License Fee”) for the Term.

Use Restrictions.

- - Licensee shall not, and shall ensure its Authorized Users do not, either directly or indirectly:
  - provide any other Person, other than Authorized Users, with access to or use of the Software Platform;
  - modify, amend, translate, adapt or otherwise create derivative works or improvements, whether or not patentable, of the Software Platform or any part thereof;
  - combine the Software or any part thereof with, or incorporate the Software or any part thereof in, any other programs;
  - reverse engineer, disassemble, decompile, decode, modify, amend or otherwise attempt to derive or gain access to the source code of the Software or any part thereof;
  - remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notices provided on or with the Software Platform, including any copy thereof;
  - rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the Software Platform, or any features or functionality of the Software Platform, to any Third Party (other than Authorized Users) for any reason;
  - use the Software Platform in violation of any law, regulation or rule;
  - use the Software Platform for purposes of developing or assisting a third party in developing a competing software or platform, product or service or any other purpose that is to the Company’s commercial disadvantage.
  - use the Software for purposes of competitive analysis or the development of a competing software product or service or product having the same and/or similar function as the Software Platform.
  - This Agreement does not grant the Licensee any rights whatsoever in relation to the Company’s trademarks or service marks; and
  - The Licensee shall not use the Software Platform into any country in violation of any export control laws or regulations.

Responsibility for Use of Software.

- - The Licensee is responsible and liable for all uses of the Software Platform through access thereto provided by Licensee, directly or indirectly. Specifically, and without limiting the generality of the foregoing, the Licensee shall at all times be responsible and liable for all actions and omissions of the Authorised Users. If the Company at any time determines that the Licensee’s use of the Software is in excess of the Scope then:

a. The Licensee shall, within thirty (30) days following the date of Company’s written notification thereof, pay to Company the additional License Fees for such excess use. In determining the License Fee payable pursuant to the foregoing, unless Licensee can demonstrate otherwise by documentary evidence, all previously unknown excess use of the Software shall be deemed to have commenced on the commencement date of this Agreement and the rates for such licenses shall be determined without regard to any discount to which the Licensee may have been entitled had such use been properly licensed prior to its commencement (or deemed commencement); and

b. The Company reserves the right to forthwith terminate this Agreement and initiate the legal proceedings against the Licensee for breach of terms of this Agreement and recovery of the amounts due.

- - The Licensee shall use commercially reasonable efforts to safeguard the Software Platform from infringement, replication in any form, misappropriation, theft, misuse, or unauthorized access. Licensee shall promptly notify the Company if Licensee becomes aware of any violation of Company’s Intellectual Property Rights in the Software Platform.

Support Services.

- - Subject to Clause 8.1, during the Term of this Agreement, the Company may provide basic software support services described in the pricing proposal as set out in Appendix I.
  - The Company shall have a right to stop providing support services if the Licensee and/or any of it Authorised Users:
  - breach any of the terms of this Agreement; or
  - use the Software Platform in excess or not in accordance with the Scope
  - The Company may provide updates and maintenance on the Software at its sole discretion.

Collection and Use of Information.

- - Licensee acknowledges that Company may, directly or indirectly through the services of Third Parties, collect and store information regarding use of the Software and about equipment on which the Software is used or through which it otherwise is accessed and used, through the provision of support services.
  - Licensee agrees that the Company may use such information for any purpose related to any use of the Software by Licensee or on Licensee’s equipment, including but not limited to:
  - improving the performance of the Software; and
  - verifying Licensee’s compliance with the terms of this Agreement and enforcing the Company’s rights, including all Intellectual Property Rights in and to the Software.

Confidential Information.

- - In connection with the performance of the Parties’ obligations under this Agreement, each Party may provide to the other Party, and the other Party shall have access to, the first Party’s Confidential Information. Notwithstanding any other content of this Clause 9, Licensee hereby permits the Company to use the Licensee’s name in the Company’s marketing material to the limited extent of identifying the Licensee as a customer that uses the Software Platform.

- - Each Party shall exercise due care to prevent the unauthorized use or disclosure of the other Party’s Confidential Information, and shall not, without the other Party’s prior written consent: (a) use the other Party’s Confidential Information for any purpose other than performing its obligations under this Agreement; or (b) disclose or otherwise make available, directly or indirectly, any item of the other Party’s Confidential Information to any person or entity other than those employees, independent contractors, agents or investigators of such Party and/or its affiliated entities (collectively, “Representatives“) who reasonably need to know the same in the performance of such Party’s obligations under this Agreement, or in order to make decisions or render advice in connection therewith. Each party shall protect the confidentiality of the Confidential Information of the other party with the same degree of care, as such party uses to protect its own Confidential Information, and in no event, less than reasonable care. For the convenience of the Parties, each Party acknowledges that unless precluded in writing by the other Party, Confidential Information may be transmitted to a Party and/or its Representatives via the Internet.

- - In the event of an actual or threatened breach of the above confidentiality provisions, the non-breaching Party shall have no adequate remedy at law and shall be entitled to immediate injunctive and other equitable relief, without bond and without the necessity of showing actual money damages.

Intellectual Property Rights.

Licensee acknowledges and agrees that the Software Platform is provided by the Company under a non-exclusive, non-transferable, non-sub-licensable, revocable license. The Licensee shall not have any interest in the Software Platform including but not limited to any ownership interest in the Software Platform or any other rights thereto other than to use the same in accordance with the terms of this Agreement. The Company reserves and retains its entire right, title and interest in the Software Platform and all Intellectual Property Rights arising out of or relating to the Software Platform. The Licensee shall use all efforts to safeguard the Software Platform from infringement, misappropriation, theft, misuse or unauthorized access. The Licensee shall promptly notify the Company if the Licensee becomes aware of any violation of the Company’s Intellectual Property Rights in the Software Platform and fully cooperate with the Company in any legal action taken by Company to enforce its Intellectual Property Rights. The Licensee acknowledges and agrees that the Licensee, and not the Company, shall be solely responsible for the investigation, defense, settlement and discharge of any intellectual property infringement claim or suit, or any other harm or damages resulting from Licensee’s use of or access to the Software Platform.

Term and Termination.

This Agreement and the license granted hereunder shall remain in effect for the term set forth in the order form as set out in Appendix I. The license is valid for a period of 12 months from the date of activation (“Term”) unless otherwise indicated in the order form as set out in Appendix I. This Agreement will renew automatically for another twelve month period at the expiration date (“Extended Term”) unless the Licensee provides a written notice of termination sixty (60) days prior to the date of expiry of the License.
Without prejudice to any other rights or remedies and notwithstanding anything contained in Clause 11.1 above, the Company shall have an unfettered right to terminate this Agreement at any time upon Licensee’s failure to comply with all the terms and conditions of this Agreement.
Company may terminate this Agreement, effective immediately, if the Licensee files itself, or any other Person has filed against the Licensee (and fails to obtain a dismissal within sixty (60) days thereof), a petition for voluntary or involuntary bankruptcy or pursuant to any other insolvency law, makes or seeks to make a general assignment for the benefit of its creditors or applies for, or consents to, the appointment of a trustee, receiver or custodian for a substantial part of its property.
Upon expiration or earlier termination of this Agreement, the license granted hereunder shall also terminate, and Licensee shall cease using and destroy (to the extent reasonably practicable) all copies of the Software Platform. No expiration or termination shall affect Licensee’s obligation to pay all Licensee Fees that may have become due before such expiration or termination, or entitle Licensee to any refund, in each case except as set forth in Clause 11.3.

Limited Warranties, Exclusive Remedy and Disclaimer/Warranty Disclaimer.

The Company warrants that, during the Term, the Software will substantially contain the functionality described in the Documentation, and when properly accessed and used on a computer (as per requirements specified in the Documentation) and operated in accordance with the Documentation the Software shall substantially perform in accordance therewith. However, the Company does not represent or warrant that any and/or all errors will be corrected and that any and/or all incidents will be prevented or corrected.
The warranties expressly set forth in this Clause will not apply and will become null and void (i) if Licensee breaches any provision of this Agreement, and/or (ii) if Licensee and/or any Authorized User and/or any other Person to whom access to the Software is provided , whether or not in violation of this Agreement:
uses the Software Platform on or in connection with any hardware or software not specified in the Documentation, provided that the warranties in this Section shall continue to apply to Software that is installed or used on any hardware, software, configuration or operating system in accordance with the Documentation; or
misuses the Software, including any use of the Software other than as specified in the Documentation.
During the Term of this Agreement, if the Software fails to perform substantially in accordance with the Documentation, and such failure is not excluded from warranty pursuant to Clause 12.1, the Company will, at its sole option, use commercially reasonable efforts to repair the Software, provided that Licensee provides Company with all information which the Company requests to resolve the reported failure, including sufficient information to enable the Company to recreate such failure. Provided further that, the Licensee shall within 5 days after such failure has occurred, notify in writing to the Company informing about the failure. The Licensee acknowledges and agrees that the Software Platform may produce inaccurate results because of a failure or fault within the Software Platform for reasons not attributable to the Company or failure by Licensee to properly use and/or deploy the Software Platform. The Licensee assumes full and sole responsibility for any use of the Software Platform and bears the entire risk for failures or faults within the Software Platform on account of reasons not attributable to the Company. Licensee agrees that regardless of the cause of failure or fault or the form of any claim, the Company’s obligation if any shall be governed by this Agreement. Further, the Licensee acknowledges that the remedies set forth in this Clause 12.3 are Licensee’s sole remedies and Company’s sole liability with respect to the warranties provided in this Clause 12.
The software and documentation are provided to licensee on an “as is where is” basis and with all faults and defects without warranty of any kind other than as expressly set forth in this Clause 12. The Company, on its own behalf and on behalf of its affiliates expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the software and documentation, including all implied warranties of merchantability, fitness for a particular purpose, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the licensed Software Platform will meet the Licensee’s requirements, achieve any intended results, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
The Licensee represents and warrants that it has due authorisations to enter into this Agreement and perform its obligations. Further, the Licensee represents and warrants that its is not barred under law, contractually or otherwise to enter into this Agreement and perform its obligations.

Limitation of liability

The Company and its affiliates, shall not be liable to the Licensee or to any third party for any use, interruption, delay or inability to use the software, lost revenues or profits, delays, interruption or loss of services, business or goodwill, loss or corruption of data, loss resulting from system or system service failure, malfunction or shutdown, failure to accurately transfer, read or transmit information, failure to update or provide correct information, system incompatibility or provision of incorrect compatibility information, or breaches in system security, or for any consequential, incidental, indirect, exemplary, special or punitive damages, whether arising out of or in connection with this agreement, breach of contract, tort (including negligence) or otherwise, regardless of whether such damages were foreseeable and whether or not the Licensee was advised of the possibility of such damages.
In no event will the Company’s and its affiliates’, collective aggregate liability under or in connection with this Agreement or its subject matter, under any legal or equitable theory, including breach of contract, tort (including negligence), strict liability and otherwise, exceed the total amount paid to the Company under this agreement for immediately preceding three month period.

Export Regulation.

The Software Platform may be subject to US export control laws, including the US Export Administration Act and its associated regulations. The Licensee shall not, directly or indirectly, export, re-export or release the Software Platform to, or make the Software Platform accessible from, any jurisdiction or country to which export, re-export or release is prohibited by law, rule or regulation. The Licensee shall comply with all applicable federal laws, regulations and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing or otherwise making the Software Platform available outside the US.

Indemnification

Licensee hereby agrees to indemnify the Company and its officers, directors, employees, agents, and representatives (“Indemnified Person”) from each and every demand, claim, loss, liability, or damage of any kind, including actual attorney’s/legal fees, whether in tort or contract, that may incur by reason of, or arising out of, any claim which is made by either the Licensee and/or any third party against the Indemnified Person with respect to any breach or violation of this Agreement by the Licensee or any claims based on Licensee’s and/or its client’s use of the Software Platform.

Miscellaneous.

Governing Law: This Agreement is governed by and construed in accordance with the internal laws of United States of America without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any other jurisdiction. Any disputes arising from or related to this Agreement or any Company Software or service shall be subject to the exclusive jurisdiction and venue of the courts situated in New York, and both Parties hereby consent to such jurisdiction and venue.
Force Majeure: The Company will not be responsible or liable to the Licensee, or deemed in default or breach hereunder by reason of any failure or delay in the performance of its obligations hereunder where such failure or delay is lockdowns, due to strikes, labor disputes, civil disturbances, riot, rebellion, invasion, pandemic, epidemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or non-availability of electrical power, heat, light, air conditioning or any other circumstances caused beyond the Company’s reasonable control (“Force Majeure Event”). It is hereby clarified that the Licensee’s payment obligation shall continue during the Force Majeure Event.
Notices: All notices, requests, consents, claims, demands, waivers and other communications hereunder shall be in writing and shall be deemed to have been given: (a) when delivered by hand (with written confirmation of receipt); (b) when received by the addressee if sent by a nationally recognized overnight courier (receipt requested); (c) on the date sent by e-mail (with confirmation of transmission) if sent during normal business hours of the recipient, and on the next business day if sent after normal business hours of the recipient; or (d) on the third day after the date mailed, by certified or registered mail, return receipt requested, postage prepaid.
Entire Agreement: The terms and conditions of this Agreement, including its exhibits, constitutes the entire agreement between the parties with respect to the subject matter hereof, and merges and supersedes all prior and contemporaneous agreements, understandings, negotiations and discussions. Neither of the parties shall be bound by any conditions, definitions, warranties, understandings, or representations with respect to the subject matter hereof other than as expressly provided herein. The section headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. No oral explanation or oral information by either party hereto shall alter the meaning or interpretation of this Agreement. No amendments or modifications shall be effective unless in a writing signed by authorized representatives of both parties. These terms and conditions will prevail notwithstanding any different, conflicting or additional terms and conditions which may appear on any purchase order, acknowledgment or other writing not expressly incorporated into this Agreement.
Assignment:

a. Licensee shall not assign or otherwise transfer any of its rights, or delegate or otherwise transfer any of its obligations or performance, under this Agreement, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without Company’s prior written consent, which consent Company may give or withhold in its sole discretion. For purposes of the preceding sentence, and without limiting its generality, any merger, consolidation or reorganization involving Licensee (regardless of whether Licensee is a surviving or disappearing entity) will be deemed to be a transfer of rights, obligations or performance under this Agreement for which Company’s prior written consent is required. No delegation or other transfer will relieve Licensee of any of its obligations or performance under this Agreement. Any purported assignment, delegation or transfer in violation of this Clause 16.5 is void. The Company may assign or otherwise transfer all or any of its rights, or delegate or otherwise transfer all or any of its obligations or performance, under this Agreement without Licensee’s consent. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective permitted successors and assigns.

b. This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer on any other Person any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of this Agreement.

Amendment and Waiver: This Agreement may only be amended, modified or supplemented by an agreement in writing signed by each party hereto. Failure or neglect by the Company to enforce at any time any of the provisions hereof shall not be construed nor shall be deemed to be a waiver of the Company’s rights hereunder nor in any way affect the validity of the whole or any part of this License nor prejudice the Company’s rights to take subsequent action.
Reservation of Rights and Remedies: The Company reserves all of its rights to proceed to enforce its rights in connection with all rights not expressly granted to the Licensee in this Agreement.
Severability: If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision shall to that extent be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law.
Interpretation: For purposes of this Agreement, (a) the words “include,” “includes” and “including” shall be deemed to be followed by the words “without limitation”; (b) the word “or” is not exclusive; and (c) the words “herein,” “hereof,” “hereby,” “hereto” and “hereunder” refer to this Agreement as a whole. Unless the context otherwise requires, references herein: (x) to Sections and Exhibits refer to the Sections of, and Exhibits attached to, this Agreement; (y) to an agreement, instrument or other document means such agreement, instrument or other document as amended, supplemented and modified from time to time to the extent permitted by the provisions thereof and (z) to a statute means such statute as amended from time to time and includes any successor legislation thereto and any regulations promulgated thereunder. This Agreement shall be construed without regard to any presumption or rule requiring construction or interpretation against the party drafting an instrument or causing any instrument to be drafted. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.
Independent Development: This Agreement does not preclude the Company from evaluating, acquiring from third parties not a party to this Agreement, independently developing or marketing similar technologies or products, or making and entering into similar arrangements with other companies. The Company is not restricted by this Agreement to make such products or technologies available to third parties.
Disclaimer: The Software Platform is subject to the Disclaimer set out in the Appendix V of this Agreement.

Appendix IV : Privacy Policy

The Customer can access the privacy policy of the Company at the following link: Privacy Policy

Appendix V: Disclaimer

All of the operating procedures with respect to the Software Platform have been designed based on the Company’s experience in working with hundreds of global family offices. Under no circumstances should any person using the Software Platform should make investment decisions based solely on the information setout therein. The Company is not a qualified financial advisor and the Licensee should not construe any information discussed herein to constitute investment advice. The information in the Software Platform is not meant to be, and should not be construed as advice or used for investment, financial planning, legal, accounting, or tax purposes. The Licensee agrees to consult with a registered investment advisor, which the Company is not, prior to making any investment/trading decision of any kind. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown. It must be implemented as per individual family office requirements in consultation with the family office’s local accounting and legal professionals.
The Software Platform is based upon information that is relevant while making investment decisions and the Company considers it reliable, but the Company does not represent that it is accurate or complete, and that it should be relied upon, as such. The Licensee should not rely solely on the information in making any investment. Rather, the Licensee should use the information only as a starting point for doing additional independent research in order to allow the Licensee to form its own opinion regarding investments. All recommendations, advice or opinions cited are the professional views of the Company. The Licensee must act upon them with due diligence.
The Company is neither registered as a wealth advisor, wealth manager, investment advisor nor soliciting any investment in any jurisdiction. Further, the Company does not accept any responsibility or liability for the actions or inactions on the part of any individual or firm stemming from the information mentioned in the Software Platform. The Licensee is solely responsible for verifying the information as being appropriate for the Licensee’s use, including without limitation, seeking the advice of a qualified professional regarding any specific financial, legal, accounting, or tax questions that the Licensee may have.
The Company makes no warranties and gives no assurances regarding the truth, timeliness, reliability, or good faith of any material/factual data in the Software Platform. The Company does not warrant that investment/trading methods or systems presented in the manual will result in profits or losses. The Company makes no guarantees as to the accurateness, quality, or completeness of the information and the Company shall not be responsible or liable for any errors, omissions, inaccuracies in the information or for Licensee’s reliance on the information Vis-à-vis the Software Platform.