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How Family Office Service Providers Shape Governance, Trust, & Legacy for Wealthy Families

14 Oct 2025

Who Are Family Office Service Providers?

Family office service providers are specialist teams that bring structure to family wealth.

They install the controls, reporting, and governance that keep decisions consistent as roles change across generations.

They work within complex entity maps and sensitive family dynamics, utilizing a deep understanding of how ownership, control, and information flow shape outcomes. The value is not in tasks alone. It advises intelligently, so decision rights remain with the family and execution stays disciplined.

Common elements of credible providers

  • Controls and reporting: accounting hygiene, consolidated reporting, reconciliations, and internal controls that reduce errors and blind spots.
  • Governance and education: facilitation of councils and policies, with next-generation financial education so new stewards can act with context.
  • Privacy and risk: role-based access, data segregation with external advisors, and clear protocols for cyber and vendor risk.
  • Investment oversight linkages: alignment with investment policy, documentation of investment advice, and coordination across managers, including those managing alternatives.
  • Operator cadence: clear routines for closes, approvals, and exception handling that work in single-family and multi-family contexts.

Strong providers institutionalize trust: who decides, on what data, and under which guardrails. That is what protects legacy.

Categories of Family Office Service Providers

Banks and Wealth Managers

Banks anchor custody and market access, often with practices refined over two centuries. For an enduring family enterprise, that stability helps when aligning execution with a documented investment philosophy. Depth of family governance still varies, so family office executives usually pair banks with advisors to strengthen charters and board materials.

Typical services

  • Global custody, brokerage, lending, and FX
  • Access to managers with documented investment advice and policy benchmarks
  • Curated deal flow in specific strategies and markets
  • Performance reporting is mapped to investment policy statements
  • Risk and compliance coordination with family office executives

Boutique and Specialized Consulting Firms

Boutiques convert complexity into policies you can run: tax planning, estates, cross-border, and alternative investing diligence. Senior partners bring a deep understanding of cross-border tax, estates, and structures, then convert advice into policies and checklists. These controls protect family wealth when roles change.

Typical services

  • Tax planning, entity hygiene, and cross-jurisdiction filings
  • Estate and trust architecture with governance charters
  • Alternative investments due diligence, memos, and documentation
  • Risk management frameworks and internal controls
  • Next-generation financial education aligned to family values

Multi-Family Office Service Providers

Multi-family offices provide shared infrastructure and a consistent operating cadence. Multi-family offices serve multiple families, offering scale, consolidated reporting, and cost-effective resources, but they require strong governance to protect privacy.

Typical services

  • Consolidated reporting across banks, managers, and entities
  • Cash management, bill pay, and vendor coordination
  • Investment oversight against policy and risk tolerance
  • Philanthropy administration and non-profit governance support
  • Education programs and succession planning for next-generation stewards

Technology Platforms and Advisors

Modern providers use digital infrastructure, cyber risk protections, and AI-powered tools to deliver future-proof solutions for family office clients. Technology clarifies the picture, allowing decisions to travel faster and with fewer errors. Clean data feeds, role-based access, and audit trails streamline meetings; advisory layers ensure outputs are explainable and usable within the family office practice.

Typical services

  • Data aggregation, reconciliations, and real-time dashboards
  • Role-based permissions, immutable logs, and exportable data
  • Anomaly detection with AI-assisted insights for review
  • Cyber-risk safeguards and vendor access governance
  • Investment-policy surveillance alerts tied to investment management thresholds

Most families combine two or more categories. What works is coherence: the same policies, the same numbers, the same guardrails, regardless of provider. That is how trust compounds across generations.

Comparing Different Provider Models

Service Providers vs Single Family Offices

Single-family offices keep control in-house with a dedicated team and family office executives, while service providers bring scale, external expertise, and risk tolerance benchmarking.
The choice is about where judgment lives and how execution scales. Aim for clear policy, clean data, and privacy that holds as teams change.

Important things to consider when deciding between them

  • Keep investment policy and approvals with the family; outsource execution for coverage and speed.
  • Benchmark risk tolerance with external datasets; record policy changes in writing.
  • Codify processes so knowledge survives turnover on both sides.
  • Ring-fence privacy using role-based permissions and explicit data-return terms.
  • Ask for tailored solutions in reporting and controls, not generic service menus.

Multi-Family Office Providers vs Private Banks

Multi-family office providers integrate investment management, family office practice, and succession planning, while banks focus on products. Use each where it is strongest: cadence and coordination from an MFO, custody and markets from a bank. Keep advice independent from the product.

Points to check before you choose

  • Separate advice from product to reduce bias in recommendations.
  • Map permissions and segregation across multiple families and entities to keep privacy intact.
  • Align investment management to the written policy; require audit-ready documentation.
  • Use consolidated reporting to shorten reviews and surface exceptions early.
  • Clarify succession planning roles so next-generation stewards can run the playbook.

Generalists vs Specialists

Generalists cover broad family office business needs. Specialists focus on investment strategy, alternative investments, and dedicated family office governance. Start wide to coordinate across functions. Go deep where the stakes demand precision, then fold the work back into everyday governance.

What to watch for in practice

  • Start broad with a generalist when needs span finance, governance, and administration.
  • Escalate to specialists for tax planning, estate design, investment strategy, or alternatives.
  • Maintain a collaborative approach: generalist orchestrates, specialist drafts, family signs.
  • Fold artefacts back into routines: checklists, controls, calendars, the team can run.
  • Review outcomes against objectives and adjust who leads the next project.

Services Offered by Family Office Service Providers

Core Financial Services

Providers handle accounting, consolidated reporting, and oversight of the family office structure. These functions help wealthy families manage assets across jurisdictions with accuracy and transparency.

Investment Management and Oversight

Service providers deliver investment management, portfolio monitoring, and alignment with a family’s investment philosophy. For high-net-worth families, they also evaluate alternative investments, offering access that individual wealth managers may not be able to provide.

Tax Planning and Compliance

Specialized teams provide tax expertise, embed internal controls, and integrate with estate planning. The goal is not just tax compliance but also better decision-making and risk management across multiple jurisdictions.

Governance and Succession Planning

Providers establish councils, design governance frameworks, and align family values with long-term structures. They also guide family members in succession planning, preserving both financial assets and family legacy for future success.

Lifestyle, Concierge, and Non-Profit Support

Beyond financial services, many family office service providers also oversee concierge services, philanthropy, and non-profit initiatives. They support family activities, coordinate household staff, and ensure wealth reflects the family’s goals and broader impact.

The breadth of family office services shows that providers are no longer limited to accounting or investment advice. Their role spans governance, education, and even lifestyle management. Families evaluating providers should map which services align with their unique structure, risk tolerance, and next-generation priorities.

Why Wealthy Families Use Service Providers

Scale and Expertise vs In-House Teams

Building an in-house family office team requires a dedicated structure, payroll, and constant oversight. Service providers enable affluent families to access expert talent, proven systems, and networking opportunities without incurring fixed costs. This model delivers scale and expertise that rival single-family offices while remaining cost-effective.

Benefits and Risks of Outsourcing

Outsourcing gives families efficiency and flexibility. Providers deliver solutions tailored to specific circumstances, from tax planning and governance frameworks to concierge services. Families benefit from:

  • Lower overhead compared to in-house teams
  • Access to specialized advisory services and resources
  • Technology-enabled reporting and transparency
  • Sophisticated strategies across investment management and estate planning

The trade-off is reduced direct control. Families must balance cost savings, privacy, and alignment with family values. Strong contracts and clear accountability frameworks help reduce the risk of dependence.

How Families Choose the Right Provider

Choosing the right family office service provider is not just an operational step. It is a governance decision that sets the tone for privacy, alignment, and accountability. Unlike hiring a wealth management firm focused on investments, this choice determines which families are allowed into the inner circle of governance, reporting, and succession. The provider’s role extends beyond tax and estate planning; it encompasses the family office structure, the integrity of financial decisions, and the preservation of values across generations.

Decision factors that matter

Privacy and data posture.
Verify encryption, access controls, and audit trails. Confirm breach notification, vendor risk testing, and cyber-risk insurance. Insist on data residency clarity and right-to-audit.

Depth across core domains.
You need a provider with a deep understanding of tax planning, investment management, and consolidated reporting. Ask for cross-border case work, internal controls design, and experience with alternative investments.

Governance fit.
Check how the provider supports family governance, councils, and voting rules. Look for comfort with multigenerational families, next-generation education, and values alignment.

People quality.
Meet the actual team. You want a dedicated team that listens intently, advises intelligently, and executes skillfully. Assess bench strength, continuity, and conflict checks with other clients.

Technology capability.
Expect cloud-based, AI-powered reporting with role-based access for family members. Tools should be future-proof, integrate with custodians, and reduce manual work. Validate their incident response and change-management process.

Operating model and scope.
Decide what stays in-house and what is delegated. Seek customized solutions rather than one-size bundles. Ensure the provider can deliver solutions tailored to specific circumstances without forcing a full rebuild of your family office structure.

Economics and incentives.
Model total cost of ownership. Compare fixed fees, AUM fees, and pass-through costs. Ensure independence of investment advice and clarity on revenue sharing with wealth managers or banks.

Risk tolerance and controls.
Confirm risk-management frameworks, cash-flow monitoring, and segregation of duties. Ask how they reduce risk in day-to-day operations and during special situations.

Questions to ask service providers

Scope and delivery

  • Which services do you deliver in-house and which do you outsource?
  • Do you provide tax planning, cross-border compliance, and estate coordination end-to-end?
  • How do you align investment strategy and investment philosophy with our family values?

Governance and privacy

  • How will you support councils, reporting cadence, and decision rights for multiple family members?
  • What internal controls will you implement for payments, approvals, and data access?
  • How do you evidence privacy safeguards and cyber-risk controls?

People and continuity

  • Who is on our dedicated team? What is their tenure and capacity?
  • How do you backfill during absences or growth spikes?
  • Can we speak to family office clients with similar structures?

Technology and data

  • Which systems power consolidated reporting and document management?
  • What are our data-access rights, APIs, and export options if we transition away?
  • How fast can you onboard new custodians and alternative investing feeds?

Integration with external advisors

  • How do you work with wealth managers, private banks, estate-planning attorneys, and auditors?
  • Who leads when advice conflicts?
  • What is the workflow for investment managers and specialized consulting partners?

Economics and contracts

  • What is the fee structure, and what costs are excluded?
  • Which service-level agreements can you commit to for reporting timeliness, issue response, and incident resolution?
  • What exit, transition, and data-return rights do we have?

Common mistakes families make

Chasing the lowest fee

Families sometimes select providers based on headline cost without testing scope. A low annual retainer often hides exclusions: cross-border tax planning billed separately, technology platforms sold as add-ons, or pass-through expenses for travel and compliance. What looks inexpensive upfront can balloon once errors, delays, or rework accumulate. Cheap becomes costly when financial reporting loses accuracy or tax filings invite scrutiny.

Under-specifying governance

Providers require explicit guidance on decision-making rights, reporting frequency, and escalation protocols. Without this, they drift into ad hoc practices that weaken controls. Families must define who approves payments, who signs off on investment reports, and how disputes are escalated. Absent these guardrails, reporting becomes inconsistent, accountability blurs, and trust erodes between family members and providers.

Ignoring cyber risks

Providers hold sensitive financial data across multiple jurisdictions. Families that fail to vet cyber-risk controls expose themselves to breaches. Weak user access policies, lack of encryption for reports, or inadequate vendor due diligence leave private data vulnerable. A formal incident plan, tested recovery protocols, and independent cyber-risk audits are not optional. They are essential for safeguarding family wealth and reputation.

Over-delegating

Delegating every decision to a provider dilutes the family’s governance. Families that outsource judgment risk losing alignment with family values and long-term objectives. Providers should execute with precision, but the family must retain control over strategy, approvals, and key investment philosophy choices. Keeping these levers in-house ensures continuity of purpose across generations.

Skipping transition planning

Every provider relationship ends, whether by choice or circumstance. Families that fail to plan transitions face lock-in. Missing data maps, unclear export formats, and the absence of an RACI (responsible–accountable–consulted–informed) matrix for handovers hinder operations and compromise privacy. Transition clauses in contracts, tested data-return rights, and precise documentation protect the family’s ability to switch providers without disruption to client experience.

The right provider extends your governance, not replaces it. Prioritize privacy, people quality, and technology that is future-proof. Keep strategy and approvals inside the family office, and use providers to scale execution with control.

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  • Asset Vantage Software Licensing Agreement

     

    This is a binding legal agreement between the natural person or legal person (“Licensee” or “you”) agreeing to these terms of service (“Agreement”) and Asset Vantage Inc. (“Company” “us,” or “we”). This Agreement along with any other terms and policies referenced herein, and are incorporated herein by reference form an integral part hereof, as amended from time to time and constitute a legally binding agreement as of the Effective Date (as defined below). This Agreement is between the Company and you, either individually, or on behalf of your employer or any other entity which you represent (“you” or “your”). In case you represent your employer or another entity, you hereby represent that (i) you have full legal authority to bind your employer or such entity (as applicable) to this Agreement; and (ii) after reading and understanding this Agreement, you agree to the terms of this Agreement on behalf of your employer or the respective entity (as applicable), and this Agreement shall bind your employer or such entity (as the case may be). Please note that you are deemed as an Authorized User (defined below) representative of your employer or an entity (as applicable) if you are using your employer or an entity’s email address in registering into the service.

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    1. Definitions: For purposes of this Agreement, the following terms have the following meanings:

    “Authorized Users” means the individual persons who are officers, employees or advisors to the Licensee (or who are Families or CPAs to Families) expressly authorized to use the Software by the Licensee pursuant to the license granted under this Agreement, provided that a User License may be reassigned from time to time by Licensee to a new Authorized User who is replacing a former Authorized User who is no longer permitted to use the Software.

    “Confidential Information” Confidential Information shall include, but not be limited to:

        • any information provided by one Party to the other Party, or developed by one Party for the other Party within the framework of this Agreement, including credentials supplied by the Company to the Licensee to access the Software Platform;
        • all improvements, research, data, materials, products, technology, specifications, manuals, plans, samples, procedures, know-how, concepts, teaching or development techniques, intellectual property, pricing methods, formulas, other information not generally known outside of the Party and its affiliates, and other ideas related to the Party whether existing tangibly or intangibly in oral, written, electronic or other forms;
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        • names, identifying information, or other information regarding a Party’s customers, employees, independent contractors or other associates;
        • information generated or obtained in connection with the Parties’ pricing, proposals or contracts (including the provisions of this Agreement);
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        • anything that any court or law of any jurisdiction governing the objects of this clause deems confidential or privileged, or
        • anything that, upon disclosure, could be detrimental to the interests of a Party or any of a Party’s clients, members, or employees, whether or not the Company identifies the information as confidential or privileged. Each Party acknowledges that the Confidential Information of the other Party constitutes valuable confidential and proprietary information.

     

    However, neither Party’s Confidential Information shall include any information that:

        • was known by the receiving Party at the time of disclosure to it by the disclosing Party, or that is independently developed or discovered by the receiving Party, after disclosure by the disclosing party, without the aid, application or use of any item of the disclosing Party’s Confidential Information, as evidenced by written records;
        • is now or subsequently becomes, through no act or failure to act on the part of the receiving Party, generally known or available;
        • is disclosed to the receiving Party by a third party authorized to disclose it; or
        • is required by law or by court or administrative order to be disclosed; provided, that the receiving Party shall have first given prompt notice to the other Party of such required disclosure.

    “Documentation” means user manuals, technical manuals and any other materials made available by Company, in electronic or other form, that describe the operation, use or technical specifications of the Software.

    “Intellectual Property Rights” means any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trademark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.

    “Person” means an individual, corporation, partnership, joint venture, limited liability company, governmental authority, unincorporated organization, trust, association or other entity.

    “Software” means platform procured by the Licensee as software as a service (SaaS) and all modifications thereto from the Company. This includes any technical documentation, instructions, etc., regarding the software. The software also includes a series of instructions, rules, routines, or statements that allow or cause the software to perform a specific operation or series of operations, the recorded information comprising viewing design details, algorithms, processes, flow charts, formulas, related material that would enable the computer program to be produced or created, graphical interface, images, design materials, and scheme design.

    “Term” has the meaning set forth in Clause 11 of this Agreement.

    “Third Party” means any Person other than Licensee or Company.

    1. Scope and Grant of License.

     

    • Subject to Licensee’s compliance with all terms and conditions set forth in this Agreement and regular payment of the License Fee, the Company hereby grants to the Licensee a non-exclusive, non-transferable, non-sub-licensable and revocable limited license during the Term to use, solely by and through its Authorized Users, the Software along with the Documentation (“Software Platform”), solely as set forth in this Clause 3. This license grants Licensee the right, to use and access the Software Platform in accordance with this Agreement which more particularly set out in Appendix III (“Scope”) and the Documentation. By entering into this Agreement, the Licensee agrees to be legally bound by its terms and conditions.

     

    • The Licensee acknowledges and agrees that pursuant to the license, the Licensee shall not acquire any ownership interest in the Software Platform or any other rights thereto other than to use the Software Platform in accordance with the license granted, and subject to all terms, conditions, and restrictions, under this Agreement. Further, the Licensee acknowledges and agrees that the Company has only granted the Licensee the license to use the Software Platform as per the terms of this Agreement and the Software Platform is not being sold to the Licensee.

     

    1. License Fee. Licensee agrees to pay for the Software Platform a [monthly/annual] fee as set out in the Appendix I (“License Fee”) for the Term.

     

    1. Use Restrictions.
        • Licensee shall not, and shall ensure its Authorized Users do not, either directly or indirectly:
        • provide any other Person, other than Authorized Users, with access to or use of the Software Platform;
        • modify, amend, translate, adapt or otherwise create derivative works or improvements, whether or not patentable, of the Software Platform or any part thereof;
        • combine the Software or any part thereof with, or incorporate the Software or any part thereof in, any other programs;
        • reverse engineer, disassemble, decompile, decode, modify, amend or otherwise attempt to derive or gain access to the source code of the Software or any part thereof;
        • remove, delete, alter or obscure any trademarks or any copyright, trademark, patent or other intellectual property or proprietary rights notices provided on or with the Software Platform, including any copy thereof;
        • rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the Software Platform, or any features or functionality of the Software Platform, to any Third Party (other than Authorized Users) for any reason;
        • use the Software Platform in violation of any law, regulation or rule;
        • use the Software Platform for purposes of developing or assisting a third party in developing a competing software or platform, product or service or any other purpose that is to the Company’s commercial disadvantage.
        • use the Software for purposes of competitive analysis or the development of a competing software product or service or product having the same and/or similar function as the Software Platform.
        • This Agreement does not grant the Licensee any rights whatsoever in relation to the Company’s trademarks or service marks; and
        • The Licensee shall not use the Software Platform into any country in violation of any export control laws or regulations.
    1. Responsibility for Use of Software.
        • The Licensee is responsible and liable for all uses of the Software Platform through access thereto provided by Licensee, directly or indirectly. Specifically, and without limiting the generality of the foregoing, the Licensee shall at all times be responsible and liable for all actions and omissions of the Authorised Users. If the Company at any time determines that the Licensee’s use of the Software is in excess of the Scope then:

    a. The Licensee shall, within thirty (30) days following the date of Company’s written notification thereof, pay to Company the additional License Fees for such excess use. In determining the License Fee payable pursuant to the foregoing, unless Licensee can demonstrate otherwise by documentary evidence, all previously unknown excess use of the Software shall be deemed to have commenced on the commencement date of this Agreement and the rates for such licenses shall be determined without regard to any discount to which the Licensee may have been entitled had such use been properly licensed prior to its commencement (or deemed commencement); and

    b. The Company reserves the right to forthwith terminate this Agreement and initiate the legal proceedings against the Licensee for breach of terms of this Agreement and recovery of the amounts due.

        • The Licensee shall use commercially reasonable efforts to safeguard the Software Platform from infringement, replication in any form, misappropriation, theft, misuse, or unauthorized access. Licensee shall promptly notify the Company if Licensee becomes aware of any violation of Company’s Intellectual Property Rights in the Software Platform.
    1. Support Services.
        • Subject to Clause 8.1, during the Term of this Agreement, the Company may provide basic software support services described in the pricing proposal as set out in Appendix I.
        • The Company shall have a right to stop providing support services if the Licensee and/or any of it Authorised Users:
        • breach any of the terms of this Agreement; or
        • use the Software Platform in excess or not in accordance with the Scope
        • The Company may provide updates and maintenance on the Software at its sole discretion.
    1. Collection and Use of Information.
        • Licensee acknowledges that Company may, directly or indirectly through the services of Third Parties, collect and store information regarding use of the Software and about equipment on which the Software is used or through which it otherwise is accessed and used, through the provision of support services.
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        • improving the performance of the Software; and
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    1. Confidential Information.
        • In connection with the performance of the Parties’ obligations under this Agreement, each Party may provide to the other Party, and the other Party shall have access to, the first Party’s Confidential Information. Notwithstanding any other content of this Clause 9, Licensee hereby permits the Company to use the Licensee’s name in the Company’s marketing material to the limited extent of identifying the Licensee as a customer that uses the Software Platform.
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        • In the event of an actual or threatened breach of the above confidentiality provisions, the non-breaching Party shall have no adequate remedy at law and shall be entitled to immediate injunctive and other equitable relief, without bond and without the necessity of showing actual money damages.

     

    1. Intellectual Property Rights.

    Licensee acknowledges and agrees that the Software Platform is provided by the Company under a non-exclusive, non-transferable, non-sub-licensable, revocable license. The Licensee shall not have any interest in the Software Platform including but not limited to any ownership interest in the Software Platform or any other rights thereto other than to use the same in accordance with the terms of this Agreement. The Company reserves and retains its entire right, title and interest in the Software Platform and all Intellectual Property Rights arising out of or relating to the Software Platform. The Licensee shall use all efforts to safeguard the Software Platform from infringement, misappropriation, theft, misuse or unauthorized access. The Licensee shall promptly notify the Company if the Licensee becomes aware of any violation of the Company’s Intellectual Property Rights in the Software Platform and fully cooperate with the Company in any legal action taken by Company to enforce its Intellectual Property Rights. The Licensee acknowledges and agrees that the Licensee, and not the Company, shall be solely responsible for the investigation, defense, settlement and discharge of any intellectual property infringement claim or suit, or any other harm or damages resulting from Licensee’s use of or access to the Software Platform.

    1. Term and Termination.
    • This Agreement and the license granted hereunder shall remain in effect for the term set forth in the order form as set out in Appendix I. The license is valid for a period of 12 months from the date of activation (“Term”) unless otherwise indicated in the order form as set out in Appendix I. This Agreement will renew automatically for another twelve month period at the expiration date (“Extended Term”) unless the Licensee provides a written notice of termination sixty (60) days prior to the date of expiry of the License.
    • Without prejudice to any other rights or remedies and notwithstanding anything contained in Clause 11.1 above, the Company shall have an unfettered right to terminate this Agreement at any time upon Licensee’s failure to comply with all the terms and conditions of this Agreement.
    • Company may terminate this Agreement, effective immediately, if the Licensee files itself, or any other Person has filed against the Licensee (and fails to obtain a dismissal within sixty (60) days thereof), a petition for voluntary or involuntary bankruptcy or pursuant to any other insolvency law, makes or seeks to make a general assignment for the benefit of its creditors or applies for, or consents to, the appointment of a trustee, receiver or custodian for a substantial part of its property.
    • Upon expiration or earlier termination of this Agreement, the license granted hereunder shall also terminate, and Licensee shall cease using and destroy (to the extent reasonably practicable) all copies of the Software Platform. No expiration or termination shall affect Licensee’s obligation to pay all Licensee Fees that may have become due before such expiration or termination, or entitle Licensee to any refund, in each case except as set forth in Clause 11.3.
    1. Limited Warranties, Exclusive Remedy and Disclaimer/Warranty Disclaimer.
    • The Company warrants that, during the Term, the Software will substantially contain the functionality described in the Documentation, and when properly accessed and used on a computer (as per requirements specified in the Documentation) and operated in accordance with the Documentation the Software shall substantially perform in accordance therewith. However, the Company does not represent or warrant that any and/or all errors will be corrected and that any and/or all incidents will be prevented or corrected.
    • The warranties expressly set forth in this Clause will not apply and will become null and void (i) if Licensee breaches any provision of this Agreement, and/or (ii) if Licensee and/or any Authorized User and/or any other Person to whom access to the Software is provided , whether or not in violation of this Agreement:
    • uses the Software Platform on or in connection with any hardware or software not specified in the Documentation, provided that the warranties in this Section shall continue to apply to Software that is installed or used on any hardware, software, configuration or operating system in accordance with the Documentation; or
    • misuses the Software, including any use of the Software other than as specified in the Documentation.
    • During the Term of this Agreement, if the Software fails to perform substantially in accordance with the Documentation, and such failure is not excluded from warranty pursuant to Clause 12.1, the Company will, at its sole option, use commercially reasonable efforts to repair the Software, provided that Licensee provides Company with all information which the Company requests to resolve the reported failure, including sufficient information to enable the Company to recreate such failure. Provided further that, the Licensee shall within 5 days after such failure has occurred, notify in writing to the Company informing about the failure. The Licensee acknowledges and agrees that the Software Platform may produce inaccurate results because of a failure or fault within the Software Platform for reasons not attributable to the Company or failure by Licensee to properly use and/or deploy the Software Platform. The Licensee assumes full and sole responsibility for any use of the Software Platform and bears the entire risk for failures or faults within the Software Platform on account of reasons not attributable to the Company. Licensee agrees that regardless of the cause of failure or fault or the form of any claim, the Company’s obligation if any shall be governed by this Agreement. Further, the Licensee acknowledges that the remedies set forth in this Clause 12.3 are Licensee’s sole remedies and Company’s sole liability with respect to the warranties provided in this Clause 12.
    • The software and documentation are provided to licensee on an “as is where is” basis and with all faults and defects without warranty of any kind other than as expressly set forth in this Clause 12. The Company, on its own behalf and on behalf of its affiliates expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the software and documentation, including all implied warranties of merchantability, fitness for a particular purpose, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the licensed Software Platform will meet the Licensee’s requirements, achieve any intended results, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
    • The Licensee represents and warrants that it has due authorisations to enter into this Agreement and perform its obligations. Further, the Licensee represents and warrants that its is not barred under law, contractually or otherwise to enter into this Agreement and perform its obligations.
    1. Limitation of liability
    • The Company and its affiliates, shall not be liable to the Licensee or to any third party for any use, interruption, delay or inability to use the software, lost revenues or profits, delays, interruption or loss of services, business or goodwill, loss or corruption of data, loss resulting from system or system service failure, malfunction or shutdown, failure to accurately transfer, read or transmit information, failure to update or provide correct information, system incompatibility or provision of incorrect compatibility information, or breaches in system security, or for any consequential, incidental, indirect, exemplary, special or punitive damages, whether arising out of or in connection with this agreement, breach of contract, tort (including negligence) or otherwise, regardless of whether such damages were foreseeable and whether or not the Licensee was advised of the possibility of such damages.
    • In no event will the Company’s and its affiliates’, collective aggregate liability under or in connection with this Agreement or its subject matter, under any legal or equitable theory, including breach of contract, tort (including negligence), strict liability and otherwise, exceed the total amount paid to the Company under this agreement for immediately preceding three month period.
    1. Export Regulation.

    The Software Platform may be subject to US export control laws, including the US Export Administration Act and its associated regulations. The Licensee shall not, directly or indirectly, export, re-export or release the Software Platform to, or make the Software Platform accessible from, any jurisdiction or country to which export, re-export or release is prohibited by law, rule or regulation. The Licensee shall comply with all applicable federal laws, regulations and rules, and complete all required undertakings (including obtaining any necessary export license or other governmental approval), prior to exporting, re-exporting, releasing or otherwise making the Software Platform available outside the US.

    1. Indemnification

    Licensee hereby agrees to indemnify the Company and its officers, directors, employees, agents, and representatives (“Indemnified Person”) from each and every demand, claim, loss, liability, or damage of any kind, including actual attorney’s/legal fees, whether in tort or contract, that may incur by reason of, or arising out of, any claim which is made by either the Licensee and/or any third party against the Indemnified Person with respect to any breach or violation of this Agreement by the Licensee or any claims based on Licensee’s and/or its client’s use of the Software Platform.

    1. Miscellaneous.
    • Governing Law: This Agreement is governed by and construed in accordance with the internal laws of United States of America without giving effect to any choice or conflict of law provision or rule that would require or permit the application of the laws of any other jurisdiction. Any disputes arising from or related to this Agreement or any Company Software or service shall be subject to the exclusive jurisdiction and venue of the courts situated in New York, and both Parties hereby consent to such jurisdiction and venue.
    • Force Majeure: The Company will not be responsible or liable to the Licensee, or deemed in default or breach hereunder by reason of any failure or delay in the performance of its obligations hereunder where such failure or delay is lockdowns, due to strikes, labor disputes, civil disturbances, riot, rebellion, invasion, pandemic, epidemic, hostilities, war, terrorist attack, embargo, natural disaster, acts of God, flood, fire, sabotage, fluctuations or non-availability of electrical power, heat, light, air conditioning or any other circumstances caused beyond the Company’s reasonable control (“Force Majeure Event”). It is hereby clarified that the Licensee’s payment obligation shall continue during the Force Majeure Event.
    • Notices: All notices, requests, consents, claims, demands, waivers and other communications hereunder shall be in writing and shall be deemed to have been given: (a) when delivered by hand (with written confirmation of receipt); (b) when received by the addressee if sent by a nationally recognized overnight courier (receipt requested); (c) on the date sent by e-mail (with confirmation of transmission) if sent during normal business hours of the recipient, and on the next business day if sent after normal business hours of the recipient; or (d) on the third day after the date mailed, by certified or registered mail, return receipt requested, postage prepaid.
    • Entire Agreement: The terms and conditions of this Agreement, including its exhibits, constitutes the entire agreement between the parties with respect to the subject matter hereof, and merges and supersedes all prior and contemporaneous agreements, understandings, negotiations and discussions. Neither of the parties shall be bound by any conditions, definitions, warranties, understandings, or representations with respect to the subject matter hereof other than as expressly provided herein. The section headings contained in this Agreement are for reference purposes only and shall not affect in any way the meaning or interpretation of this Agreement. No oral explanation or oral information by either party hereto shall alter the meaning or interpretation of this Agreement. No amendments or modifications shall be effective unless in a writing signed by authorized representatives of both parties. These terms and conditions will prevail notwithstanding any different, conflicting or additional terms and conditions which may appear on any purchase order, acknowledgment or other writing not expressly incorporated into this Agreement.
    • Assignment:

    a. Licensee shall not assign or otherwise transfer any of its rights, or delegate or otherwise transfer any of its obligations or performance, under this Agreement, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without Company’s prior written consent, which consent Company may give or withhold in its sole discretion. For purposes of the preceding sentence, and without limiting its generality, any merger, consolidation or reorganization involving Licensee (regardless of whether Licensee is a surviving or disappearing entity) will be deemed to be a transfer of rights, obligations or performance under this Agreement for which Company’s prior written consent is required. No delegation or other transfer will relieve Licensee of any of its obligations or performance under this Agreement. Any purported assignment, delegation or transfer in violation of this Clause 16.5 is void. The Company may assign or otherwise transfer all or any of its rights, or delegate or otherwise transfer all or any of its obligations or performance, under this Agreement without Licensee’s consent. This Agreement is binding upon and inures to the benefit of the parties hereto and their respective permitted successors and assigns.

    b. This Agreement is for the sole benefit of the parties hereto and their respective successors and permitted assigns and nothing herein, express or implied, is intended to or shall confer on any other Person any legal or equitable right, benefit or remedy of any nature whatsoever under or by reason of this Agreement.

    • Amendment and Waiver: This Agreement may only be amended, modified or supplemented by an agreement in writing signed by each party hereto. Failure or neglect by the Company to enforce at any time any of the provisions hereof shall not be construed nor shall be deemed to be a waiver of the Company’s rights hereunder nor in any way affect the validity of the whole or any part of this License nor prejudice the Company’s rights to take subsequent action.
    • Reservation of Rights and Remedies: The Company reserves all of its rights to proceed to enforce its rights in connection with all rights not expressly granted to the Licensee in this Agreement.
    • Severability: If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision shall to that extent be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law.
    • Interpretation: For purposes of this Agreement, (a) the words “include,” “includes” and “including” shall be deemed to be followed by the words “without limitation”; (b) the word “or” is not exclusive; and (c) the words “herein,” “hereof,” “hereby,” “hereto” and “hereunder” refer to this Agreement as a whole. Unless the context otherwise requires, references herein: (x) to Sections and Exhibits refer to the Sections of, and Exhibits attached to, this Agreement; (y) to an agreement, instrument or other document means such agreement, instrument or other document as amended, supplemented and modified from time to time to the extent permitted by the provisions thereof and (z) to a statute means such statute as amended from time to time and includes any successor legislation thereto and any regulations promulgated thereunder. This Agreement shall be construed without regard to any presumption or rule requiring construction or interpretation against the party drafting an instrument or causing any instrument to be drafted. The headings in this Agreement are for reference only and do not affect the interpretation of this Agreement.
    • Independent Development: This Agreement does not preclude the Company from evaluating, acquiring from third parties not a party to this Agreement, independently developing or marketing similar technologies or products, or making and entering into similar arrangements with other companies. The Company is not restricted by this Agreement to make such products or technologies available to third parties.
    • Disclaimer: The Software Platform is subject to the Disclaimer set out in the Appendix V of this Agreement.

     

    Appendix IV : Privacy Policy

    The Customer can access the privacy policy of the Company at the following link: Privacy Policy

    Appendix V: Disclaimer

    1. All of the operating procedures with respect to the Software Platform have been designed based on the Company’s experience in working with hundreds of global family offices. Under no circumstances should any person using the Software Platform should make investment decisions based solely on the information setout therein. The Company is not a qualified financial advisor and the Licensee should not construe any information discussed herein to constitute investment advice. The information in the Software Platform is not meant to be, and should not be construed as advice or used for investment, financial planning, legal, accounting, or tax purposes. The Licensee agrees to consult with a registered investment advisor, which the Company is not, prior to making any investment/trading decision of any kind. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown. It must be implemented as per individual family office requirements in consultation with the family office’s local accounting and legal professionals.
    2. The Software Platform is based upon information that is relevant while making investment decisions and the Company considers it reliable, but the Company does not represent that it is accurate or complete, and that it should be relied upon, as such. The Licensee should not rely solely on the information in making any investment. Rather, the Licensee should use the information only as a starting point for doing additional independent research in order to allow the Licensee to form its own opinion regarding investments. All recommendations, advice or opinions cited are the professional views of the Company. The Licensee must act upon them with due diligence.
    3. The Company is neither registered as a wealth advisor, wealth manager, investment advisor nor soliciting any investment in any jurisdiction. Further, the Company does not accept any responsibility or liability for the actions or inactions on the part of any individual or firm stemming from the information mentioned in the Software Platform. The Licensee is solely responsible for verifying the information as being appropriate for the Licensee’s use, including without limitation, seeking the advice of a qualified professional regarding any specific financial, legal, accounting, or tax questions that the Licensee may have.
    4. The Company makes no warranties and gives no assurances regarding the truth, timeliness, reliability, or good faith of any material/factual data in the Software Platform. The Company does not warrant that investment/trading methods or systems presented in the manual will result in profits or losses. The Company makes no guarantees as to the accurateness, quality, or completeness of the information and the Company shall not be responsible or liable for any errors, omissions, inaccuracies in the information or for Licensee’s reliance on the information Vis-à-vis the Software Platform.
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